Terms of car rental Ukraine
Documents and driver’s limitation
1. The passport of a citizen or a foreign passport
Order car for rent
If you want to take a car rental right now - you can just come to the office and take the car. To accelerate extradition procedures of a car - call us and we will immediately begin to prepare the car for you.
With advance reservations, we put the car on the booking class and the gearbox. We always take into account your specific wishes about the car brand, but the book will take place only in the class. If the requirement to take just such a car and only this brand, color, license plate number with specific numbers - please refer to the day, that is, today for today.
With advance booking prepayment can be done or not done. During high season, it is always better to make an advance payment, in order for you not told that the car remains in a limited quantity and it is better to make an advance payment today.
High season or the time when the cars rented most of it:
Book a rental car, you can through:
Prepayment of the reservation can be made:
1. Cash in any of our office
Upon acceptance of the order and payment, the customer is sent a voucher (order form), which is the guarantee of a successful booking. If the customer make online order without paying, he is sent pre-order list and calculation, but it is not a voucher - it's just a calculation and pre-order list.
Abandon your reservation, cancel a reservation
In case you cancel the booking more than 48 hours from the moment of its setting and payment, advance payment you've made will not be refunded, provided that the car hire date is not less than 7 days from the date of the prepayment (booking fee).
If rental date is closer than 7 days from the time of booking and payment, the period of cancellation is 3 hours from the time of booking and payment.
1. Reservation and payment made on June 20 the date of hire June 30 (10 days from the payment date to the date of receipt of the car), then you can cancel your reservation within 48 hours, that is, until 22 June inclusive.
2. Booking and payment made on June 20 the date of rental is 24 June (4 days from the payment date to the date of receipt of the car), then you can cancel your reservation during 3 hours from the moment of reservation.
In these cases, prepayment, made for booking will be refunded in full ammount. If you have broken the 48-hour or 3-hour mode, the prepayment will not be refunded.
Attention! In case of returning the advance prepayment within the prescribed period if the advance is subject to 100% refundable, rental company did not return the bank's commission, transfer costs, fees, taxes and similar payments which may be charged by the country of transfer or receipt, banking institutions and other enterprises, institutions, organizations, state bodies which, according to the contractual relations or legal obligation retain such sum or keep it in cases of refund or does not return the payment of commissions, taxes, fees, etc.
How to cancel booking
1. Send us an e-mail, call, chat, Skype, another convenient way for you
Reservations canceled if the operator send the application for cancellation, and they made a corresponding change in bookings.
Working hours of our offices
Our office is open daily. The car can be obtained without any surcharges from Monday to Friday from 08 am to 19 pm, the car extradition is possible 24 hours a day, which requires advance booking.
The cost of rental, car hire price without a driver and with the driver service
Prices for car rental will depend on:
a. increased insurance
b. Increased mileage limits (if the mileage is limited)
c. Shipping and rebounds of the car in an place
d. Obtaining or return the car at night, a day, or in another city
In the “fleet” and “prices” on our website you can see a valid price for the period of hire. During ordering your price can be changed because of the time and date of receipt or return of the car, as well as the place of receipt and return of the car, if you change them - the price may change.
Prices listed on the website include:
Currency of payment, payment of hire
The web have listed prices in different currencies, payment is in the national currency of Ukraine - UAH.
The rate at which the currency is transformed at the web may be different, as defined as the average rate of banks to buy or sell currency.
When paying by card or by transfer, payment amount may differ, due to the conversion of money on your card and the internal rate of your bank in relation to the currency conversion. These details can be clarified only at your bank.
Pay for a rental car, you can this way:
The deposit for the car
The customer leave a deposit for the car, at the day of rental. The deposit for the car is deductible on the insurance case. The insurance company does not cover losses of a franchise (pledge). Franchise is equal deposit amount. More than deposit amount, payed by the insurance company in case of an accident.
If you want to reduce the responsibility of the insurance or get a car rental without deposit - use the extra insurance.
Deposit is left by:
Deposit refunded immediately upon return of the vehicle, and in case of blocking an amount on the card – we unlock the deposit immediately, but money return period depends on your bank, usually is 1-7 business days from the date of release.
Attention! The period of enrollment returned money, you can check in your bank, as well as in the payment system that your card belong to.
The rental price includes insurance CDW and TP on a vehicle that you rent. The limit of liability is limited to the size of your deposit, unless you have broken the rules of insurance (drunk ...., the other cases).
Additional insurance. Can be ordered by request
If you want to reduce your responsibility and to take advantage of rental cars without deposit, pay attention to the additional insurance.
1. Reduced liability - deposit is left in the amount of 50% of the agreed amount in the base rate. The responsibility of the new insurance cover, reduced the amount of new deposit amount
The insurance is not valid
In such cases:
We offer a basic run limit 250 km a day. If you rent a car for 10 days, your mileage will be 2,500 km. If you exceed this limit, you just made a small co-payment for each kilometer rerun, the price when calculating the site for each car.
You can order, unlimited mileage on the car.
Offer car rental for a period of 30 days or more, or at special rates, can have other restrictions on mileage - read by special conditions of offers that you choose.
Car use Territory
The area of use of the car - Ukraine. Banned from traveling outside of Ukraine. Temporarily restricted to travel on the rental car in the Autonomous Republic of Crimea, Donetsk and Lugansk regions of Ukraine due to the occupation and possible hostilities.
Cars are filled with a minimum amount of fuel at issue. We are not dressed with a full tank as give you the opportunity to choose the fuel you want to use. If you want a full tank car - please order this service and pay a hollow vehicle refueling tank.
Return the car must be of the same amount of fuel, which was obtained at the time of receiving of a vehicle by the client. If the fuel is not enough, the payment is made for the fuel according to the tariffs of any fuel station. Leaving extra fuel is not compensated.
We recommend to use of gasoline AI - 95, in diesel-powered vehicles - diesel fuel according to the season.
In the winter period for diesel cars, we give you Antigel for fuel to have no problems with the engine running in extreme cold.
The contract of car hire
We give a hire contract and the act of acceptance-transfer of the car, which specifies all the damage and comments to every Renter. You can take a photo or record a video of the car condition, for your greater confidence.
Terms mentioned here are fully reflected in the car rental contract.
Renewals car rental, early repayment
If you want to extend the rental of a car, it is best to contact the manager 24 hours prior to the date of renewal. If there is a possibility of extending the rental, you will be given an additional agreement for a new period of hire. The cost of extending the rental is also dependent on the rental period, if you rented a car for a month, and renewing the car for 5 days, the tariff will be used 5 days, not 30 days.
In a case of non-extension of your car, you will be offered an alternative.
You can return the car early, while rental costs will be recalculated according to your actual number of rental days and apply the appropriate tariff plan, and the amount to be refunded will be refunded minus 30%. For example, you take the car for 30 days, but returned it after 10 days, the amount to be returned will be deemed as:
The amount to be returned = 30 days rental rate * 30 days - 10 days * 10 days rate + price of ordered and performed additional services- 30%
The accident, what to do
In the event of an accident or any damage to the vehicle: