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Terms of car rental Ukraine

Documents and driver’s limitation

1. The passport of a citizen or a foreign passport
2. Driving license with category "B"
3. Driving experience - 2 years, if the driver's license changed, the mark of the driving experience (placed in front of a category "B" or just anywhere on the driver's license - must be marked in many countries)
4. Driver's age - at least 21 years old

Order car for rent

If you want to take a car rental right now - you can just come to the office and take the car. To accelerate extradition procedures of a car - call us and we will immediately begin to prepare the car for you.

With advance reservations, we put the car on the booking class and the gearbox. We always take into account your specific wishes about the car brand, but the book will take place only in the class. If the requirement to take just such a car and only this brand, color, license plate number with specific numbers - please refer to the day, that is, today for today.

With advance booking prepayment can be done or not done. During high season, it is always better to make an advance payment, in order for you not told that the car remains in a limited quantity and it is better to make an advance payment today.

High season or the time when the cars rented most of it:
1. May-September
2. May holidays May 01-12
3. New Year holidays December 28 - January 20,
4. Easter, Trinity, memorial days
5. Independence Day - August 24 Constitution Day - June 28

Book a rental car, you can through:
1. the order form on the web
2. By phone
3. e-mail
4. Using the on-line chat
5. Skype
6. Viber or WhatsApp
7. Visiting our office

Prepayment of the reservation can be made: 1. Cash in any of our office
2. Credit card through the web
3. Bank transfer to our company account
4. A completion card of PrivatBank in Ukraine
5. Transferring money via international payment transfers: Western Union, Money Gram, Golden Crown, etc.
6. WebMoney payment by electronic money at any of our purse

Upon acceptance of the order and payment, the customer is sent a voucher (order form), which is the guarantee of a successful booking. If the customer make online order without paying, he is sent pre-order list and calculation, but it is not a voucher - it's just a calculation and pre-order list.

Abandon your reservation, cancel a reservation

In case you cancel the booking more than 48 hours from the moment of its setting and payment, advance payment you've made will not be refunded, provided that the car hire date is not less than 7 days from the date of the prepayment (booking fee).

If rental date is closer than 7 days from the time of booking and payment, the period of cancellation is 3 hours from the time of booking and payment.

For example:

1. Reservation and payment made on June 20 the date of hire June 30 (10 days from the payment date to the date of receipt of the car), then you can cancel your reservation within 48 hours, that is, until 22 June inclusive.

2. Booking and payment made on June 20 the date of rental is 24 June (4 days from the payment date to the date of receipt of the car), then you can cancel your reservation during 3 hours from the moment of reservation.

In these cases, prepayment, made for booking will be refunded in full ammount. If you have broken the 48-hour or 3-hour mode, the prepayment will not be refunded.

Attention! In case of returning the advance prepayment within the prescribed period if the advance is subject to 100% refundable, rental company did not return the bank's commission, transfer costs, fees, taxes and similar payments which may be charged by the country of transfer or receipt, banking institutions and other enterprises, institutions, organizations, state bodies which, according to the contractual relations or legal obligation retain such sum or keep it in cases of refund or does not return the payment of commissions, taxes, fees, etc.

How to cancel booking

1. Send us an e-mail, call, chat, Skype, another convenient way for you
2. Through account My RACE

Reservations canceled if the operator send the application for cancellation, and they made a corresponding change in bookings.

Working hours of our offices

Our office is open daily. The car can be obtained without any surcharges from Monday to Friday from 08 am to 19 pm, the car extradition is possible 24 hours a day, which requires advance booking.

The cost of rental, car hire price without a driver and with the driver service

Prices for car rental will depend on:
1. Vehicle Class - the more expensive cars in the class, the higher the price
2. The rental period - the longer a rental period, the cheaper a price
3. A variety of options that the customer can add or remove:

a. increased insurance
b. Increased mileage limits (if the mileage is limited)
c. Shipping and rebounds of the car in an place
d. Obtaining or return the car at night, a day, or in another city

In the “fleet” and “prices” on our website you can see a valid price for the period of hire. During ordering your price can be changed because of the time and date of receipt or return of the car, as well as the place of receipt and return of the car, if you change them - the price may change.

Prices listed on the website include:
1. Rent a car for a stated period
2. CDW and TP insurance on the rental period with a deductible equal deposit
3. A limited run of 250 km / day (for longer periods or special offers can be changed)
4. Rubber according to a season
5. The cost of the seasonal change of tires
6. The total cost of maintenance of the vehicle on the rental period
7. All taxes and fees
8. The replacement of a vehicle in case of brakedown
9. Assistance and support 24 hours

Currency of payment, payment of hire

The web have listed prices in different currencies, payment is in the national currency of Ukraine - UAH.

The rate at which the currency is transformed at the web may be different, as defined as the average rate of banks to buy or sell currency.

When paying by card or by transfer, payment amount may differ, due to the conversion of money on your card and the internal rate of your bank in relation to the currency conversion. These details can be clarified only at your bank.

Pay for a rental car, you can this way:
1. Cash
2. Credit card
3. amount transfer
4. Electronic money WebMoney

The deposit for the car

The customer leave a deposit for the car, at the day of rental. The deposit for the car is deductible on the insurance case. The insurance company does not cover losses of a franchise (pledge). Franchise is equal deposit amount. More than deposit amount, payed by the insurance company in case of an accident.

If you want to reduce the responsibility of the insurance or get a car rental without deposit - use the extra insurance.

Deposit is left by:
1. Cash
2. Non-cash money
3. Locking on a credit cards

Deposit refunded immediately upon return of the vehicle, and in case of blocking an amount on the card – we unlock the deposit immediately, but money return period depends on your bank, usually is 1-7 business days from the date of release.

Attention! The period of enrollment returned money, you can check in your bank, as well as in the payment system that your card belong to.

Insurance

The rental price includes insurance CDW and TP on a vehicle that you rent. The limit of liability is limited to the size of your deposit, unless you have broken the rules of insurance (drunk ...., the other cases).

Additional insurance. Can be ordered by request

If you want to reduce your responsibility and to take advantage of rental cars without deposit, pay attention to the additional insurance.

1. Reduced liability - deposit is left in the amount of 50% of the agreed amount in the base rate. The responsibility of the new insurance cover, reduced the amount of new deposit amount
2. Complete zero - rent a car without deposit, the responsibility is 0
In order to get the price for this service - just go through the procedure of rendering the order on our website.

The insurance is not valid

In such cases:
1. Alcoholic, drug intoxication or the use of medications that lower response
2. The use of the car in special modes: taxi, racing, for transportation of special cargo (poisons, flammable materials), transportation of animals in the vehicle, towing a trailer or machinery in mountainous or other special areas that require special vehicles and driving skills training ride
3. Loss of the keys, license plates, the car passport
4. Driving a car or trust management person without a driver's license or without a category "B"
5. Hiding or leaving the scene, chase, premeditated crimes by car
6. Water hammer - the ingress of water in the car's engine
7. Puncture, cut tires, not caused by accident
8. car theft if the keys and the documents were not with the driver (voluntary transfer or abandonment of the documents and / or keys, which led to the hijacking)

Limit path

We offer a basic run limit 250 km a day. If you rent a car for 10 days, your mileage will be 2,500 km. If you exceed this limit, you just made a small co-payment for each kilometer rerun, the price when calculating the site for each car.

You can order, unlimited mileage on the car.

Offer car rental for a period of 30 days or more, or at special rates, can have other restrictions on mileage - read by special conditions of offers that you choose.

Car use Territory

The area of use of the car - Ukraine. Banned from traveling outside of Ukraine. Temporarily restricted to travel on the rental car in the Autonomous Republic of Crimea, Donetsk and Lugansk regions of Ukraine due to the occupation and possible hostilities.

Fuel

Cars are filled with a minimum amount of fuel at issue. We are not dressed with a full tank as give you the opportunity to choose the fuel you want to use. If you want a full tank car - please order this service and pay a hollow vehicle refueling tank.

Return the car must be of the same amount of fuel, which was obtained at the time of receiving of a vehicle by the client. If the fuel is not enough, the payment is made for the fuel according to the tariffs of any fuel station. Leaving extra fuel is not compensated.

We recommend to use of gasoline AI - 95, in diesel-powered vehicles - diesel fuel according to the season.

In the winter period for diesel cars, we give you Antigel for fuel to have no problems with the engine running in extreme cold.

The contract of car hire

We give a hire contract and the act of acceptance-transfer of the car, which specifies all the damage and comments to every Renter. You can take a photo or record a video of the car condition, for your greater confidence.

Terms mentioned here are fully reflected in the car rental contract.

Renewals car rental, early repayment

If you want to extend the rental of a car, it is best to contact the manager 24 hours prior to the date of renewal. If there is a possibility of extending the rental, you will be given an additional agreement for a new period of hire. The cost of extending the rental is also dependent on the rental period, if you rented a car for a month, and renewing the car for 5 days, the tariff will be used 5 days, not 30 days.

In a case of non-extension of your car, you will be offered an alternative.

You can return the car early, while rental costs will be recalculated according to your actual number of rental days and apply the appropriate tariff plan, and the amount to be refunded will be refunded minus 30%. For example, you take the car for 30 days, but returned it after 10 days, the amount to be returned will be deemed as:

The amount to be returned = 30 days rental rate * 30 days - 10 days * 10 days rate + price of ordered and performed additional services- 30%

The accident, what to do

In the event of an accident or any damage to the vehicle:
1. Do not drive from the scene of acident
2. Call us and the police
3. Wait for the arrival of the patrol, which will issue the accident
4. Wait for the representative of the insurance company
It is not necessary to move out from the scene under any circumstances.

 
 
 
 

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